Refund and Returns Policy

At Essentique Care, we value your trust and satisfaction. If you are not fully satisfied with your purchase, we’re here to help with clear and fair return and refund options.

1. Returns

Due to the nature of personal care and cosmetic products, we can only accept returns under the following conditions:

• The product is unused, unopened, and in its original packaging.
• The return request is made within 7 days of receiving your order.
• The product was damaged or defective upon delivery.

To initiate a return, please contact us at contact@essentiquecare.com with your order number, reason for return, and photos (if applicable).

2. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

• Opened or used products.
• Products purchased during promotional sales, discounts, or clearance events (unless defective).
• Gift cards or promotional vouchers.

3. Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

• If approved, your refund will be processed within 7-10 business days.
• Refunds will be issued to your original payment method.
• Shipping charges (if applicable) are non-refundable.
• 4. Replacements

If you receive a defective or damaged product, we will gladly replace it. Please notify us within 48 hours of receiving the order with pictures of the damaged product and packaging.

5. Exchange Policy

Currently, we do not offer product exchanges due to hygiene and safety concerns. You may place a new order after receiving a refund (if applicable).

6. Contact Us

For return and refund requests, please reach out:
Email: contact@essentiquecare.com
Phone: +92-332-5125836